CLC Support Services

Whether you’re using self-directed support or receive direct payments, CLC offers a full range of services to help you improve quality of life for yourself or a loved one and access the right combination of assistance to meet your needs.

Quality Assurance

At CLC, we understand how important it is that our clients trust us to offer them the best advice and the highest possible standards of care.

That’s why we have a thorough recruitment, vetting and training programme for all our staff.

We are approved by the Care Quality Commission (CQC), which regulates the Health and Social Care Act of 2008.

We were delighted that our most recent inspection report was excellent and demonstrated our full compliance and shows that our care service is meeting each of the standards that the government says you have the right to expect.

Read the Frewco Services Limited Trading As Community Life Choices from the Care Quality Commission.


At CLC, we understand how important it is that our clients trust us to offer them the best advice and the highest possible standards of care




The UKHCA is the representative body for organisations that provide care to people in their own homes. It identifies and promotes the highest standards of home care and represents the views of its members with policy-makers and regulators.

The Association also promotes training and development of individuals and organisations providing home care.

Organisations that join the UKHCA agree to abide by the Association’s Code of Practice. The Association represents over 1,600 members across the United Kingdom.

Spinal Injury Association

The Spinal Injuries Association (SIA) is the leading national charity for spinal cord injured people. We are unique in that we are a user led organisation; our elected Trustees are all spinal cord injured and are voted for by the spinal cord injured membership.


BABICM is a professional association which was established in 1996 to promote the development of case Management in the field of acquired brain injury.

BABICM represents the professional interests and concerns of case managers who work with those who have suffered an acquired brain injury or other complex condition which requires co-ordinated rehabilitation, care and support. BABICM seeks to develop an ethical and professional structure in which the discipline can flourish, to encourage high standards in training and to promote networking and communication amongst its members for the continued growth, experience and reputation of case management.


Case Management Society UK (CMSUK), is a non-profit association of Case Managers, committed to the delivery of quality case management through standards of best practice while promoting the individual and collective development of case management throughout the United Kingdom.

Think Personal Act Local

Think Personal Act Logo is a national partnership of more than 50 organisations committed to transforming health and care through personalisation and community-based support.
The partnership spans

• central and local government
• the NHS
• the provider sector
• people with care and support needs, carers and family members with whom we engage via the National Co-production Advisory Group.

Positive About Disabled People

Community Life Choices holds the Jobcentreplus "two ticks" symbol.

This means we have been recognised as a positive place to work for disabled people, and have made commitments to employ, retain and develop people with disabilities.

The five commitments are:

• to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities
• to discuss with disabled employees, at any time but at least once a year, what both parties can do to make sure disabled employees can develop and use their abilities
• to make every effort when employees become disabled to make sure they stay in employment
• to take action to ensure that all employees develop the appropriate level of disability awareness needed to make these commitments work
• to review these commitments each year and assess what has been achieved, plan ways to improve on them and let employees and Jobcentre Plus know about progress and future plans

QSM ISO 9001

Operating in the UK since 1993 and throughout the rest of the world since 1996, QMS International plc provides professional consultation and support for Organisations. Community Life Choices is accredited with the ISO 9001 Certification which, assists even the smallest business in demonstrating the quality of their processes, while also driving down costs, increasing productivity and boosting customer satisfaction.


The Social Care Institute for Excellence (SCIE) improves the lives of people who use care services by sharing knowledge about what works.

They are a leading improvement support agency and an independent charity working with adults’, families’ and children's care and support services across the UK. They also work closely with related services such as health care and housing.

Social Care commitment

Social Care Commitment is the adult social care sector's promise to provide people who need care and support with high quality services.

It is made up of seven 'I will' statements, with associated tasks. Each commitment will focus on the minimum standards required when working in care. The commitment aims to increase public confidence in the care sector and raise workforce quality in adult social care.

©2015 Community Life Choices